DRM & Christmas Presents

Ed Foster’s Steaming About DRM, with a story of what it takes to get a computer game running these days

Once the reader had the eight-year-old’s computer hooked up to the Internet, he once again tried to install the game. “As soon as we sign on, it says this is someone else’s game,” the reader says. “I contact Steam and get an e-mail telling me that the CD key was already assigned to another user. Er….duh! I had told them that in my e-mail to them explaining how the existing Steam account hijacked the install and, at least from the point when the kid started asking questions about ‘accounts,’ I never saw anything telling me that he would never be able to play the game I just bought him if he ever played it on another computer. Steam technical support keeps sending the same auto reply and refuses to address the issue with a human response.”